Privacy Policy

1. Who we are

SEROS Group is an international energy-trading company incorporated in Mauritius (registered address: 3rd Floor, Carleton Tower, Wall Street, Cybercity Ebene, Mauritius).

This website (www.seros-group.com) is operated by SEROS Group ("we", "us", "our"). We are the data controller for personal data collected through this website.

2. What data we collect and why

We only collect personal data when you voluntarily contact us through our website contact form. The data collected is:

• Your name
• Your email address
• The content of your message

We use this data solely to respond to your enquiry. We do not use it for marketing, profiling or any other purpose.

Legal basis: We process this data on the basis of our legitimate interest in responding to business enquiries (Article 6(1)(f) GDPR), and/or your consent given by submitting the form.

3. Third-party processors

Your form submission is processed by the following third-party services. Each acts as a data processor on our behalf.

4. Cookies

This website does not use analytics or advertising cookies. The following functional and security cookies may be set automatically:

• hCaptcha — sets session cookies required for spam-protection verification.
• Cloudflare — may set performance and security cookies at the infrastructure level.

No personal profiling or cross-site tracking is performed by SEROS Group.

5. Data retention

We retain enquiry data for up to 12 months. After this period, enquiries are deleted unless an ongoing business relationship requires us to keep them longer.

6. Your rights

If you are located in the European Economic Area, Mauritius, or another jurisdiction with equivalent data-protection laws, you have the following rights:

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — ask us to delete your data.
• Restriction — ask us to limit how we process your data.
• Portability — ask us to provide your data in a structured format.
• Objection — object to processing based on legitimate interest.

To exercise any of these rights, please contact us at contact@seros-group.com.

You also have the right to lodge a complaint with your local supervisory authority. In Mauritius: the Data Protection Office.

7. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect any changes.

8. Contact